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USource Client Promise

When you work with USource we provide our international clients with reassurance and peace of mind. USource is both an Australian company (USource Pty Ltd) and Philippines incorporated company (USource Global Services, Inc), assisting clients in Australia, United States, Canada, United Kingdom, New Zealand and other English speaking countries.

The ready-to-hire team members, who work on your projects, are full-time employees of UGS, Inc., and are compliant with Philippines employment, labor and tax laws.

How We’re Different

When you hire our team members, you’re hiring our full-time employees (not contractors), who we make available to you. Unlike a lot of other outsourcing providers, we rarely go out to the market to find someone suitable when a client wants to fill a position. From experience this method has a low success rate – the provider will put “any” resume in front of potential clients – and in many instances what’s in the resume doesn’t stack up once work is underway. This leads to poor outcomes, lost time and frustration that outsourcing is hit and miss.

Way before you contact us we’ve carefully selected, onboarded, trained your team member/s. We invest in their careers – they work for us because we believe in them. We know their skills, their experience, their attitude to work, and we know which clients would be a good fit based on the scope of work.

If and when a project with a client finishes, or tapers off, we’re confident other clients will hire the team member/s. Other providers will simply let the team member go.

Work with Us

Rather than being bogged down in the hiring process and foreign jurisdiction compliance, we will get you up and running with your team member or team quickly.

Onboarding

Your dedicated team member or team is employed by USource Global Services, Inc (Philippines). Before commencing at UGS they will be:

  • Registered with the Bureau of Internal Revenue (BIR)
  • Provide their Tax Identification Number (TIN)
  • Registered with Social Security System (SSS)
  • Registered with PhilHealth (PHIC)
  • Complete a medical screening test
  • Verify their identity in line with Know Your Customer (KYC) guidelines

As a client of USource we take care of the compliance of hiring Philippines-based workers. You can focus on your business.

We invest in our staff, your team members by finding, employing, training, upskilling and making sure they are compliant with laws/regulations of the Philippines). We invest in hardware, software, processes, systems to develop very capable team members.

We then make our team members available to our clients.

Once onboarded to your business you will have direct contact with your dedicated team member or team. It will be up to you to set the expectations, objectives and deliverables.

What’s included

As a client of USource we take care of the compliance of hiring Philippines-based workers. Your business can focus on your projects. In the background we will provide the following to your team members:

 

  • Monthly Salary (paid fortnightly via electronic payroll directly to the employees bank account)
  • Employee Government Benefits
    • Social Security System (SSS)
    • PhilHealth Insurance
    • Pag-IBIG
  • Maternity and Paternity Leave
  • Government, public holidays penalty rates
  • Paid annual leave, sick leave, compassionate leave
  • 13th Month – an additional 1 month’s salary  (required by Philippines law)
  • Monthly Bonuses
  • Monthly electricity & internet subsidies
  • Health & wellness allowance
  • Computer hardware and software
  • Employee withholding tax
  • Company tax obligations

Hiring USource Team Members vs Contractors

We provide the USource Client Promise for companies who require reassurance your outsourced staff are compliant.

You can be putting your business at risk by hiring:

  1. Freelancers or contractors who are unregulated and not paying their tax obligations.
  2. Local, Philippines-based agencies or companies operating without local permits or registration.
  3. International agencies based in the United States, Australia and other English speaking countries who are contracting work to offshore freelancers and contractors who may be unregulated.

Frequently Asked Questions

How does USource support my team member or team?

In most instances you will work directly with your team member or team. If you have a large, full-time team, you will be connected with a project manager who can work closely with your onshore team.

In the background each team member has a team manager, and depending on the size of the team there are also assistant managers and seniors within each team. Although they won’t be directly involved in your projects, they’re available to clear roadblocks and to add input if your team member requires assistance.

Is my business locked in to a multi-month contract?

You have the flexibility to hire USource team members on a month-to-month basis. No messy contracts, just fast and flexible hiring of digital staff.

Do you hire freelancers?

 No. Every single USource team member is an employee of UGS, Inc., not a contractor or freelancer. For job security and compliance with Philippine Labor laws they have detailed employment contracts. We make our specialized team members available to you for full-time and part-time work. They can work independently, or as part of small, medium or large scale teams.

Do you recruit team members when we contact you?

We rarely go out to the market to find a candidate. The team members that will work with you have already been hired by us, which makes them ready-to-hire for your business. We hired them way before you contacted us. We train them, integrate them in to specialist teams – and when we feel they’re ready our team members are recommend to you, our clients.

Unlike Recruitment Process Outsourcing (RPO) companies we don’t recruit just anyone (with an uknown track record), short list them, then attempt to lock you in to a multi-month contract.