by USAdmin | Sep 11, 2024 | Digital Support Staff, Outsourcing
Companies have wised up to the fact that they can fill their manpower needs by outsourcing to Virtual Assistants (VAs). These companies are getting more work done and are 13% more efficient than those without VAs. The VA industry is anticipated to grow by $26.94...
by USAdmin | Jan 23, 2023 | Digital Support Staff, Outsourcing
All customer-facing services are critical for your business because satisfied customers spend more and choose you again, and again. But standing out from the competition with positive customer service while meeting the demands of customers can be costly, which is why...
by USAdmin | Oct 26, 2022 | 24/7 Customer Support, Digital Support Staff
Happy customers spend more. A customer who has a positive experience in customer service spends 140% more than those who had a poor experience. What does this say for your strategy? Prioritize customer satisfaction. Your friendly customer support needs to respond and...
by USAdmin | Sep 20, 2022 | Digital Support Staff, Future of Work, Journal, Philippines
A successful remote team gets work done, lowers overhead costs, expands your reach to global talent, and integrates work-life balance. Minimizing the exposure risks in the pandemic forced businesses to explore remote work. And there’s no going back. Everyone felt the...
by Joanna C | Feb 11, 2022 | Digital BPO, Digital Support Staff, Journal, Outsourcing
Problematic clients make everything difficult when they delegate tasks, whether it’s through their employees or outsourcing. While it’s a sound argument that as professionals, we should know how to handle difficult clients (and we do), it’s also the responsibility of...
by USAdmin | Sep 29, 2020 | Digital BPO, Digital Marketing, Digital Support Staff, News
The Australian Federal Government has put its support behind small and medium enterprises to expand their digital footprint through the new JobMaker Digital Business Plan, announced on Monday. What we know so far…</3> 1. $800 million in new digital...
