Help Scout
Hire a Help Scout Customer Service Specialist
Hire casual, part-time, full-time or an entire customer support team that can work from a couple of hours to 24/7 rotating shifts. Philippines-based, supporting a global network of clients in the United States, Canada, United Kingdom, Europe, and Australia.
From start-ups to large scale eCommerce, customer support is key. Here at USource, we can provide you with a customer service specialist or an entire team of customer service agents for small and large scale eCommerce, online businesses, and companies with time-critical customer support operations.
Our customer service agents are specialists in Help Scout, an app that provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
By hiring a USource Help Scout specialist, your business can have the following:
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- Streamlined customer conversations
- Collaboration to resolve issues faster
- Establish or maintain customer loyalty
- Proper contact management
- Organized business information
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Businesses aren’t businesses without customers. Let your customers know you’re there for them and they can trust your products or services offered.
You can trust USource to manage those relationships using Help Scout!
CUSTOMER FOCUSED
Customer experience comes first. With Help Scout, our customer support specialists can make that happen.
- Helping your customers better by referring to the customer profile section
- Double-checking customer history to help understand the context of the inquiry
- Our support agents are experts in handling customer inquiries to deliver excellent customer service
KNOWLEDGE BASE
Create and publish answers for your customers, organize product or service information, and manage business documents.
- Our specialists can access and share relevant information to your customers using the Docs and Articles section
- Utilize the Saved Replies feature for a faster ticket volume resolution
- Use the search function properly with the appropriate filters for proper reference to new and old conversations
APP INTEGRATION
Integrate the tools you already love and use Help Scout to automate them for a more efficient workflow. Choose from the Help Scout App Directory to integrate the tools you need.
- Keep getting better with reports from your preferred data analytics platform
- Connect your communication apps to Help Scout account
- Easily find and plan out your assignments for the day and what projects are overdue for a cleanup