Hire: Amazon Virtual Assistant (VA)

Back Office Support

Your Amazon VA can help with inventory management, order processing, data entry, customer service, and report generation. A virtual assistant can handle all these processes, ensuring timely shipments, maintaining accurate stock levels, and resolving customer issues. This support allows sellers to focus on top level, strategic tasks while making sure the day-to-day operations are being met. 

 

Inventory Management

Get your Amazon VA to track stock levels, forecast demand, and keep products replenished to avoid out of stock or overstocking issues. For Fulfillment by Amazon (FBA) sellers, it includes managing shipments to Amazon warehouses and coordinating inventory transfers. With Fulfillment by Merchant (FBM), sellers are responsible for maintaining inventory and shipping directly to customers. Effective inventory management is crucial for optimizing sales, reducing storage fees, and maintaining high seller performance metrics.

 

Product Listing Optimization

Create keyword-rich titles, clear and informative product descriptions, compelling bullet points, and high-quality images. Effective optimization helps products rank higher in search results, making them easier to find for potential customers.

 

Pre & Post Sale Customer Support

Essential for building trust, maintaining positive reviews, and encouraging repeat business. Your Amazon Virtual Assistant, or team, customer assist with:

Pre-Sale Support: help customers make informed purchasing decisions by answering product inquiries, providing detailed information, and resolving any doubts before a sale is made.

Post-Sale Support: address issues including handling returns, processing refunds, and resolving customer complaints to ensure satisfaction after the purchase.

 

Customer Service

Your Amazon VA will plays a critical role in maintaining a positive shopping experience by addressing customer inquiries, resolving issues, and managing complaints. Whether you use live chat, or a ticketing system (Gorgias, Freshdesk, Zendesk) it’s important to stay on top of returns, refunds, and order-related questions while providing timely and accurate responses.

 

Order Processing and Fullfilment

Get support from your virtual assistant with managing the flow of customer orders from the time of purchase to delivery – confirm orders, update inventory, coordinate with suppliers, and oversee shipment logistics.

 

Product Research and Sourcing

If you’re out of time, your VA can help identify possible products to sell. They can analyze market trends, competitor products, customer demand, and pricing to select the best products to expand your current product catalogue. Your Amazon VA can negotiate with manufacturers, verify product quality, and secure terms for shipping and production.

 

Managing FBA/FBM Shipments

Amazon FBA (Fulfillment by Amazon) and FBM (Fulfillment by Merchant) shipments differ in how products reach customers. 

FBA: Amazon handles the storage, packing, and shipping of products, ensuring quick and reliable delivery through its vast logistics network.

FBM: the seller is responsible for managing inventory, packing, and shipping directly to customers, offering more control over the fulfillment process. 

Depending on the size and scale of your ecommerce operations you could have a virtual assistant, or team, to manager each channel.

 

Managing Promotions

Drive sales by setting up discounts, lightning deals, or coupon codes to attract customers and drive conversions. It takes work, and constant monitoring, so it’s an ideal task for your Amazon VA. Promotions and coupons can be a very effective strategy to increase traffic, clear excess inventory, and improve a product’s ranking.

 

Running Amazon PPC Campaigns

Although this can be done by your Amazon Virtual Assistant, we recommend hiring a specialist advertiser. We can connect you with advertisers who understand Amazon media buying. Reach more customers, build awareness, increase traffic and sales and improve customer loyalty – Amazon ads are a great way to leverage your ecommerce sales.

 

Competitor Analysis

Your VA can undertake Amazon marketplace competitor analysis by examining rivals product listings, pricing strategies, customer reviews, and sales trends. They can identify key competitors, analyze their strengths and weaknesses, and gather insights on market positioning. This will help you to optimize your listings, pricing, and marketing strategies to stay competitive and boost sales.

 

Managing Refunds

Part of running an ecommerce business is managing refunds. To maintain positive customer relations your Amazon VA can process refund claims, verify return eligibility, track refund status and communicate with customers to resolve any issues. 

 

Feedback and Product Reviews

Amazon product reviews play a vital role in building trust and driving sales. Your virtual assistant can help by requesting reviews from customers, monitoring and responding to feedback, and analyzing review trends to identify areas for improvement.