Outsource Virtual Assistants Australian Businesses > Philippines
Filipino virtual assistants (VAs) are known for their English proficiency and exceptional work ethic. The Philippines has long been a major hub for outsourcing for Australian based companies, particularly for business processes and back office support.
The availability of a larger pool of talent is another great benefit. You access a large pool of highly-skilled and educated workers and a wide range of talent.
Specialisations aren’t hard to find, and both trainable newcomers and industry veterans fill the Philippine job market. Australian businesses outsourcing to us tap into these technical experts. Take back your time and boost your business.
Get started with outsourcing these tasks to the Philippines
You can outsource a wide range of tasks to virtual assistants in the Philippines.
Filipino specialists have a diverse skill set, providing support for your existing teams or becoming a formidable team of one, depending on your needs.
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- Administrative tasks
- Customer service
- Telemarketing
- Data entry
- Social media management
- Digital Advertising
- Google Ads
- SEO
- Data & Analytics
- Copywriting
- Graphic Design
- Development & Automation
- Email Marketing
- 24/7 Digital Support
The advantages of outsourcing to the Philippines
Robust social media
Known for their strong English skills and entrenchment in social media, Filipinos excel in social media content creation and engagement. Hire our specialists for content plans, consistent post schedules, and prompt engagement with your communities and peers on Facebook, Instagram, LinkedIn, and everywhere you want to establish roots with your audience.
Neutral accents
Philippine VAs are known for their neutral English accent and their ability to understand various regional accents. This is a valuable skill for providing excellent customer service without the friction of language barriers.
At USource, we have mock calls to analyse and polish enunciation and responses that can adapt to all situations.
24/7 customer service
Your customers/clients get the help or answer they need when they need it. When they can connect with your brand directly, this results in quicker resolutions, decreasing churn and building loyalty over time.
USource staff are well-versed in interacting with consumers in a variety of contexts, across all channels, email, chat, or phone.
Data entry and transcription
Data entry is another task that can be easily outsourced to the Philippines. This is a time-consuming task, but something you still want to be done well.
There are unique delicacies in data entry and transcription that we cover in our security compliance policies. Scale up or down and outsource your data entry according to your need.
Stable and secure administrative tasks
All your back office and networking tasks like email management, meeting scheduling, inventory, document organisation, platform updates and bills payment, and so on. These tasks are often seen as low-value, but they can actually be essential and very time-consuming for business owners in the United States.
Outsourcing these admin tasks gives you more freedom and energy for growing your business. USource specialists are the engine room for clients in Australia, the US, the UK, Canada and other countries in Europe and Asia, reliably performing admin tasks that help keep the business running in the background.
Get tasks done while you sleep
The time zone difference is a huge positive component. You can have round-the-clock coverage for certain time-sensitive tasks and values like customer support and responsiveness. Assign admin tasks and they’re ready and done in your morning.
Your quick guide to hiring your team from the Philippines
Virtual assistants based in the Philippines are becoming increasingly valued by international business owners.
We get glowing feedback from our clients through our versatility and dedication to our work.
Our range covers basic and accurate data entry to more complex tasks like market research, sales, and analysis.
There are a few simple steps to hiring a virtual assistant in the Philippines:
1. Decide what tasks you want to outsource.
We do have a brief you can fill out to make this easier, but we’ve also had instances of premature engagement: the client wasn’t ready yet. The clearer you are with your objectives, the sooner and better we can work.
2. Prepare an onboarding meeting.
When you outsource to us, it’s that simple. You don’t have to scour through hundreds of applications. Now all you need to do is onboard your specialist/s. Talk about your company, your goals, and your SOPs. Everything can be condensed in a single document we can consult and update as we work with you.
3. Be clear about your SOPs.
This is important because it unifies your entire team and results in consistent outputs, exactly the way you want them, not just internally but customer-facing when it comes to your brand voice.
If you don’t have one, we can help create this SOP for you and streamline your business processes.
Q & A – VIRTUAL ASSISTANTS (OUTSOURCED)
What tasks can a business outsource to a virtual assistant to save time and boost productivity?
A business can outsource various tasks to a virtual assistant to save time and boost productivity. These include administrative tasks like email management, calendar scheduling, and travel arrangements, as well as customer service support through chat or email. Virtual assistants can do data entry, research, and database updates, as well as social media management, including content creation, scheduling, and audience engagement. They can assist with digital marketing, such as email campaigns, SEO, and lead generation, and even support bookkeeping and invoice processing. By delegating these routine tasks, businesses can focus on strategic priorities and growth.
How do I choose the right virtual assistant for my business needs?
To determine the right virtual assistant for your business needs, start by identifying the specific tasks you want to outsource and the skills required for those tasks. Look for candidates with relevant experience and a proven track record in your area of need. Make sure they are familiar with the tools and platforms your business uses. Start with a trial project to evaluate their performance and compatibility with your business – assess their communication skills, professionalism, and ability to adapt to your workflow.
What are the benefits of hiring a virtual assistant compared to an in-house employee?
Hiring a virtual assistant offers several benefits compared to an in-house employee. Virtual assistants provide cost savings, as you only pay for the hours or tasks completed without incurring expenses like office space, equipment, or employee benefits. They offer flexibility, allowing you to scale support up or down based on your business needs. Virtual assistants often bring specialised skills, enabling you to access expertise without the need for extensive training. Additionally, they help businesses save time by handling routine tasks, allowing in-house teams to focus on core activities. With remote capabilities, virtual assistants can provide support regardless of location, making them a versatile and efficient choice for growing businesses.
How much does it cost Australian businesses to outsource a virtual assistant, and is it cost-effective?
The cost of hiring a virtual assistant will vary depending on their skills, experience, and the complexity of the tasks or projects you need completed. Virtual assistants with specialised expertise, such as digital marketing, bookkeeping, or technical support, may charge higher rates than those handling general administrative tasks. Similarly, more complex or time-sensitive projects can influence pricing. While costs can differ, the flexibility and efficiency gained by outsourcing make virtual assistants a valuable, cost-effective resource for Australian businesses looking to streamline operations and focus on growth.
How can Australian businesses ensure their virtual assistants understand local market needs?
Australian businesses can help their virtual assistants understand local market needs by providing clear training, resources, and ongoing support. Start by sharing information about the Australian market, including customer preferences, cultural nuances, and industry trends. Provide examples of customer interactions, marketing materials, or scenarios to demonstrate expectations. Regular communication, such as check-ins or feedback sessions, ensures alignment and gives virtual assistants opportunities to clarify any questions. Using collaborative tools and involving them in team discussions can help build a deeper understanding of your business objectives and local audience. A well-structured onboarding process and continuous engagement will enable your virtual assistant to align with Australian market requirements effectively.
Who responsible for training the virtual assistant that works for our business?
The responsibility for training a virtual assistant typically falls on the hiring business, as they’re best positioned to provide the necessary information about their processes, expectations and goals. While many virtual assistants come with relevant experience and skills, it is essential to onboard them effectively by outlining your specific workflows, tools, and business practices. In some cases, outsourcing agencies or platforms may offer initial training or orientation, but the business should still ensure the virtual assistant is equipped with the knowledge needed to succeed in their specific role. Clear communication, detailed documentation, and regular feedback can streamline the training process and help the virtual assistant integrate smoothly into your operations.
How can businesses measure the performance of a virtual assistant?
Businesses can measure the performance of a virtual assistant by establishing clear goals and reviewing task accuracy, completion rates, response times, and adherence to deadlines. Using tools like project management software and time-tracking apps allows businesses to monitor productivity and make sure tasks are delivered as expected. Feedback sessions provide opportunities to assess progress and address any challenges. The quality of work, customer feedback, and the assistant’s ability to adapt to business needs also offer valuable insights. These measures help businesses evaluate and maintain the effectiveness of their virtual assistant.